FAQs
Common questions about shopping at Kora, opening a trade account and how orders work.
Shopping and accounts
Do I need a trade account to shop?
Kora is a trade-focused showroom offering preferred pricing to design professionals. Anyone can shop with us — no trade account required.
How do I open a trade account?
Complete our trade account application and our team will get you set up.
What discount do trade accounts get?
Trade pricing varies by vendor and product.
Does Kora offer interior design services?
No. Kora supports designers and their clients with sourcing, procurement and product resources, but we are not an interior design firm.
Sourcing and pricing
How do I get pricing on something?
Contact us or visit the showroom and we’ll get you pricing.
Can Kora source something that isn’t in the showroom?
Yes. We work with an extensive network of vendors and can source beyond what you see on the showroom floor.
Can I borrow samples?
Yes. Many of our finish, fabric and material samples can be checked out, and we can order additional samples for your clients on request.
Can I bring clients to the showroom?
Absolutely. Designers are welcome to bring clients into the showroom.
Orders and delivery
When is payment due?
Payment is required in full and must clear the bank before we place your order with the vendor.
Do you deliver?
Kora does not provide delivery. We can help coordinate delivery with a third-party carrier.
Who receives the order when it ships?
You do. Orders can ship to your receiver, your warehouse, or another approved delivery location of your choosing.
Do you offer storage?
Kora does not provide long-term storage. We can help coordinate with a receiver or warehouse when needed.
What are lead times like?
Lead times vary by vendor and product, and are estimates rather than guarantees. Kora is not responsible for vendor lead time changes, but we’ll do our best to notify you when the status of your order changes.
After your order
Can I return or cancel an order?
Return and cancellation policies vary by vendor and product. We’ll confirm the applicable terms before your order is placed. See our full terms of sale.
Something arrived damaged — now what?
Use the File a claim button below and our team will help handle the claim and next steps.
File a claim
Something arrive damaged or incorrect? Send us the details and we’ll open a claim with the vendor.
File a claim